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Delivery Information

RETURN POLICIY

Our Return Policy lasts 15 days. If 15 day have gone by since you have received your order, unfortunately, we cannot offer you a refund. Personalized and/or customized goods are exempt from being returned unless the product arrives defective. To complete your return, we require you notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.fill out the Replace & Returns Form, make a copy of your receipt and enclose the form and the copy with your return item. The work(s) of art should be returned to

Alenka Sottler
Miklavceva ulica 34
1000 Ljubljana
Slovenia, EU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it.

The work(s) of art must be returned unused in their original condition with the packaging intact. Any items returned without the original documentation will be rejected. Any work(s) of art that is/are damaged through the customer misuse, is/are missing parts or is/are in unsellable condition due to consumer tampering will not be eligible for a refund.

REPLACE POLICY

We only replace items if they are defective or damaged. If you need to change it for the same item, send us an email at

CERTIFICATE OF AUTHENTICITY

Work(s) of art come with the Certificate of Authenticity if so stated in the item’s description field. Certificate of Authenticity is usually issued for original works of art and fine art prints printed in limited editions.
Certificate of Authenticity of an original work of art includes according to international standards information regarding the title of the work, the year it was made, the original medium, size, the artist’s full name, the artist’s official web page, contact information, and the artist’s signature.
Certificate of Authenticity of a fine art print includes according to international standards information regarding the title of the work, the year it was made, the original medium, size, the artist’s full name, the artist’s official web page, contact information, the artist’s signature, the size of the edition, number of the print, size of the print, type of ink, type of paper, printing date, and the official stamp and signature of the print master.

DELIVERY TIME

The Seller will ship the work(s) of art in 3 working days. The delivery date depends on the shipping location. Deliveries inside EU should arrive in 3 to 10 days. Overseas deliveries should take 10 to 15 days to arrive, but please allow up to a 30-day delivery time due to customs and unexpected delays.
The items will be shipped through national postal service Pošta Slovenije unless some special circumstances should arrive.

SHIPPING COSTS

Shipping is free at Alenka Sottler Online Art Gallery. Shipping costs apply only in case of replacing or returning work(s) of art bought at SottlerArtStore.

SAFE KEEPING AND PRESERVATION OF ORIGINAL WORKS OF ART, ETCHINGS AND FINE ART PRINTS

Original works of art, etchings and fine art prints must not be exposed to direct sun light, damp or severe heat. If a particular work of art is not framed, it must be stored in a black folder in a dark and dry place where the temperature is between 18° and 25°C (64.4°–77°F). Work(s) of art made on paper should be framed in a manner that allows some space between the glass of the frame and the work of art. For this reason, all work(s) of art of Alenka Sottler are already in passé-partout when shipped to the Buyer. Passe-partout prevents the work of art to touch the glass when framed. Framing, however, must be done by the Buyer alone.

SECURITY

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.